Webhive is a sole trader business owned and run by Jacqueline Clare Stallard, PO Box 232, Narooma NSW 2546, 1300 WEBHIVE, ABN 94-493-355-242.
Webhive won’t sell or use any information you have given us for commercial gain. Webhive respects your privacy and is committed to protecting all personal information that you provide to us.
Personal information is any information associated with your name or personal identity. Personal information will only be used to support your customer relationship with Webhive.
Disclosure of Personal User Information
Webhive will not sell, rent, or lease your personal information to third parties. We will not share your personal information with business partners or any other third party company unless permitted by you in fulfilling tasks associated with our services.
Protection of Webhive and others
We may release your information when we believe in good faith that release is necessary to comply with law enforcement or apply our conditions of use and other agreements; or to protect the rights, property, or safety of Webhive, our employees, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction (as described above) and to comply with export laws.
Non-personal information is data about usage patterns, reported in aggregate, which is not associated with a specific personal identity and may include the pages visited on Webhive, browser type, browser language, operating system, and IP address. Non-personal data is aggregated to understand Webhive’s usability and performance.
Webhive may use your IP address to help diagnose problems or to gather demographic information, such as country of origin.
Your Consent and Our Revisions to the Privacy Statement
Webhive occasionally reviews and modifies this privacy statement and therefore we recommend that you review the terms from time to time to make sure you are aware of how we collect and use personal information. By using Webhive you consent to the collection and use of your personal information as outlined here.
Data Integrity and Security
We strive to maintain the reliability, accuracy, and completeness of personal information in our databases and to protect the privacy and security of our databases. Our servers and databases are protected by security software.
If you have questions regarding our Privacy Statement, please contact us.
Links to Other Sites
Webhive is not responsible for the privacy practices or content of the websites on Webhive’s server. Please refer to the policies of the respective sites you visit.
On occasion, we may receive requests from third parties to remove links on a managed WordPress website. In order to protect Webhive’s search engine ranking and online reputation, we will do this. We may also remove broken links.
Promotional Offers and News Bulletins
Webhive users will occasionally receive service-related messages, promotional offers or news from the website administrators. These may include information about the system, price changes, alterations to the terms and conditions, or recommendations.
Open Source Software
Most of the software installed on Webhive is open source. Open source software provides a great deal of functionality cheaply, without the cost of software maintenance or troubleshooting. There are thousands of WordPress themes and tens of thousands of plugins. The software we use is broadly available, robust and usually well-maintained, but the nature of this software means that Webhive can’t necessarily fix errors or guarantee that the software will continue to function when infrastructure and other components are upgraded. Occasionally, a plugin breaks other plugins or themes. In this case we may have to remove it. Thus, we cannot guarantee that themes and plugins will continue to function, whether free or commercial. We fix problems introduced by open source software at clients’ expense.
We are constantly updating WordPress, WordPress themes and Wordpress plugins for managed WordPress websites, as they become available. As explained above under ‘Open Source Software’, updates may introduce unavoidable errors. Nevertheless, updates must be applied in order to keep pace with new developments in browsers, mobile devices, and other hardware and software, and to apply security patches.
Webhive isn’t responsible for the consequences of these errors. And it isn’t Webhive’s responsibility to ensure that your website functions as expected after upgrade, unless previously agreed.
Webhive is backed up regularly. This is a failsafe to prevent loss of Webhive’s server setup and our Managed WordPress websites as a whole. Specific sites, pages or media can only be retrieved from these backups at great expense. WordPress offers version control of pages but we recommend that website owners also back up their sites and store them in a safe place away from Webhive’s server. Web hosting clients can do this via Cpanel. Managed WordPress websites can do this by exporting their content and keeping copies of their CSS and settings.
Search Engine Optimisation
Due to external factors like the performance of competing websites and constant changes in the way search engines rank websites, we can’t offer guarantees regarding search ranking position. We don’t accept liability for a drop in rankings but might be able to advise you on why this may have happened. When optimizing websites we aim for a top ten ranking for your website for certain key words within six months of undertaking the optimisation process, but this isn’t always achievable. When discussing search engine optimisation we’ll advise you on the best approach, given the competition for your key words. Due to the uncertainties implicit in search engine optimisation, payment is required regardless of results.
Page content is the responsibility of the page owner. Webhive may remove copyrighted content from managed WordPress websites that has been used without permission of the copyright holder. Copyright of scripts, cgi applications, php scripts or software written by Webhive belongs to Webhive unless specifically agreed. Software may only be commercially reproduced or resold with Webhive’s permission.
Accuracy of page content
It’s your responsibility to ensure that the information on your website accurately represents your business. Whilst we’ll try to follow your instructions, it’s impossible for us to know what you know.
Users are free to advertise within their own websites.
As the managing body, Webhive reserves the right to advertise products and services on any common pages on webhive.com.au.
If Webhive believes that content may be illegal, we may hide or delete the item immediately. Webhive may refuse to handle material which may be viewed as offensive, illegal or controversial, and also to terminate the hosting service if necessary.
Website owners have editorial access to their websites so Webhive is not responsible for existing website content or copyright infringements caused by materials submitted by the client. However, Webhive may remove material that is offensive or that may breach copyright.
A member of the community who wishes to have content removed must make a formal complaint addressed to Webhive. This complaint may be submitted via our Contact Form.
Refusal of Work
Although we value service and pride ourselves on our quick and effective response, Webhive may refuse to perform work if a client is below 18 years of age, if there are doubts about the client’s intention or ability to pay, or for any other reason.
When building a new website for you we can only quote for:
- What we see on your existing website, and/or
- Items that are specifically discussed before quoting.
All other work incurs extra charges.
Adding a button into the header may look like a quick job, but it may take us many hours of work, as we switch layouts and change the settings so that the website displays well at different screen sizes. Any extra requirements, large and small, may add significant time to the web build and so these will incur extra charges.
Unless specified otherwise, standard inclusions on a web build are:
- WordPress website you can edit yourself
- Mobile-friendly layout
- Clean, modern design
- Home page with prominent call to action
- Social media share buttons
- Contact form
- Google map with marker
- 5-6 pages each containing up to 600 words of text and 2-3 photos, supplied by you.
- Initial Google keyword analysis and putting keywords throughout your website (websites over $1000 only)
What we need from you:
- High quality, high resolution logo on transparent background.
- Clear, high quality photos/images (we can supply you with a list of photographers and stock photo websites)
- Login details for existing websites, domains and hosting
Unless specifically mentioned in the quote, these items are excluded from the price:
- Sliders (slideshows)
- Transfer of text and images beyond those mentioned under inclusions
- Complex pages with more than 600 words of text and 2-3 images
- Web forms
- Shopping carts, member sites, forums, events, special databases and booking software
- Loading products, events, course material or accommodation details into shopping carts, member sites, events, booking software etc.
- Creating a sitemap and uploading it to Google Webmaster Tools
- Creating 301 redirects to redirect your existing traffic to your new web pages.
- Setting up Google Analytics
- Creating a Google business page
- Creating a Facebook page
- Email signup
- Mailing list software setup
- Autopublishing to Facebook
- Transferring your new website to another hosting provider, if you want to stick with your current provider.
- Complications caused by working with other providers’ hosting and domain systems.
- Domain registration and delegation fees
- Ongoing support after the web build is complete
- WordPress training
- Before starting work we require a deposit of $500 for smaller websites and $1000 for larger websites.
- We’ll then invoice monthly or on completion, whichever comes sooner.
- Payment plans available.
- Quotes are valid for 60 days.
- Quotes are based on the average time it takes to perform a task. We allow an overrun of 10%. Beyond that, extra time is charged at our hourly rate.
We require advance payments for websites. We can offer a payment plan where required. You must pay the balance of payment in full no later than 14 days from the date of the invoice, unless by prior arrangement with Webhive.
We will contact clients via email and telephone to remind them of such payments if they are not received when due. We charge at our standard hourly rate to chase payments. Payments outstanding for more than 6 months incur a 5% per annum pro rata interest fee. If payment is not forthcoming, we may remove the website.
Once full payment is received, it is assumed that the project has been completed to the client’s satisfaction and no refunds can be offered.
Technical work contains an element of risk. An apparently simple task may take a long time to complete due to unforeseen technical complications. (The converse is also true – complex issues may sometimes be resolved quickly and simply.) Whilst we attempt to foresee such risks and forewarn the client, this is not always possible. We charge by the hour. If the client has requested that Webhive perform a task, the client is liable to pay the full cost of completing that task.
Invoices are sent by email. It’s the client’s responsibility to supply Webhive with a functional contact email address and ensure that Webhive is set as a safe sender or email contact so that @webhive.com.au email addresses aren’t sent to spam. In case of non-payment the system may automatically terminate websites and hosting. It’s your responsibility to make sure that invoices are paid before this happens. Webhive is not responsible for data loss or recovery.
Refunds for product payments
In some circumstances, refunds may be provided for digital products. The Paypal fee may be deducted from Paypal refunds and kept by Paypal. We have no control over this.
When charging our hourly rate, all website- or client-related work is billable, whether in person, by phone or email. This includes research, advice, travel, time spent working on websites, social media, marketing, meetings, and anything else related to you apart from social conversation and invoicing enquiries.
In effect, we charge like solicitors. Why? Because time is our product, and most of our client-related time is spent on communication.
Webhive will only notify clients of price changes that exceed 5%.
Webhive will not be liable or become involved in disputes between the site owner and their clients and is not responsible for wrongdoing on the part of a site owner, eg. disputes re content/images that have been provided to us for inclusion on the site. Webhive is not liable for costs incurred, compensation or loss of earnings due to work carried out on behalf of the client or the client’s appointed agents. Webhive is not liable for costs incurred, compensation or loss of earnings due to the unavailability or loss of the site, its servers, software or any material provided by its agents.
Database, Application and E-Commerce Development
Webhive cannot take responsibility for losses incurred by the use of software created for the client. Whilst every care is taken to ensure that products are problem-free and accurate, the ultimate responsibility lies with the client to ensure that all software is functioning correctly before use. Where applications or sites are developed on servers not recommended by Webhive, the client is expected to provide or seek any information, additional software, support or co-operation pertaining to the server required in order for the application to be correctly developed. Where large applications are to be developed, it’s the client’s responsibility to provide a suitable testing environment which is identical to the final production environment. The client must fully test any application or programming relating to a site developed by Webhive before it is made generally available for use. Where “bugs”, errors or other issues are found after the site is live, Webhive will endeavour (but is not obliged) to correct these issues to meet the brief.
Support of Events plugin and The Eurobodalla and Bega Valley Network
The events management plugin and the Eurobodalla and Bega Valley Network are offered free of charge for use by the local community. Whilst Webhive endeavours to ensure that they are operating as expected, no guarantees are made. Support of paid services will always be prioritised over free services.
Payment of a hosting fee does not entitle clients to support with domains, Wordpress editing, website transfers, website difficulties or any other product apart from the hosting itself.
If you report a problem with our hosting, we will investigate. If the problem turns out to be unrelated to hosting you may be required to pay for our support.
Clients of our web hosting service will be supported in as far as ensuring that the server is operational.
Backups are the responsibility of the client.
Managed WordPress Website
Clients of our WordPress Managed Website service will be supported in as far as ensuring that the server and Webhive Wordpress multisite are operational.
WordPress Managed Websites will have WordPress core, plugin and theme updates applied.
Backups are the responsibility of the client.
We will ensure that the domain names we manage are correctly configured and pointing to the client’s website (when on Webhive’s server) or else the server where the client’s website is hosted.
If our server’s name, name servers or IP address change we will update the domains we manage and notify account holders of the change. We cannot take responsibility for domain names we don’t manage. These are out of our control.
Payment for a domain name does not entitle clients to support with hosting, Wordpress editing, website difficulties or any other product apart from the domain name itself.
Purchase of a service agreement entitles clients to the specified number of hours between 9am and 5pm AEST Monday-Friday during the one-year period of the service agreement. Service agreements must be paid in advance.
Service is provided at Webhive’s place of business.
Service agreements are for existing clients hosted on Webhive’s server. They cover technical support, content-loading and small fixes. They don’t cover web builds or complex website configurations.
Meetings, phone calls, emails, research conducted on your behalf, technical assistance etc are all charged against your service agreement.
Time is charged in increments of 6 minutes (.1 hours). The minimum charge is 12 minutes.
Clients may upgrade their service agreement to the service agreement that offers the greatest number of hours. However, clients may not purchase two service agreements that run within the same 12-month period for support of the same website.
Clients may buy a single service agreement for support of two or more websites on Webhive’s server.
Clients may also buy a separate service agreement for each of their websites. However, those websites must be fully-functional and hosted with Webhive. The mere existence of a website somewhere on the web, or the future existence of a website, is not grounds for purchase of service at service agreement rates. Service agreements are for support of existing Webhive clients and running websites.
If a client requires service after a service agreement has expired, another service agreement must be purchased or the client must pay the hourly rate.
We understand that many clients will not use up their service agreement hours. That is why we can provide them more cheaply than our standard hourly rate.
Payment for the service agreement implies acceptance of these terms.
Check and Fix Agreements
For the period of the Check and Fix agreement, Webhive will regularly check the display of your home page, a standard page, Google map and contact form on a desktop screen and a mobile device, at the interval specified in the agreement, and fix small display or configuration issues.
If a serious problem has occurred, we will notify the client and decide how to proceed.
Each Check and Fix agreement covers only one website.
Webhive will endeavour to ensure that any developed/designed site or application will function correctly on the server it is initially installed on and that it will function correctly when viewed with the current version of the web browsing software Mozilla Firefox. Whilst we hope that websites and applications will work well on all browsers and devices, it’s impossible to test them all, particularly as new versions are continually being released. Thus we can offer no guarantees of correct function with all browsers and devices.